(07) 5514 0385
Contact Us
(07) 5514 0385
Contact Us
Platinum Fire Systems Pty Ltd (ABN 82 135 479 551) respects your privacy. This policy explains what personal information we collect through this website, why we collect it, and how you can contact us about it. We aim to handle personal information in line with the Australian Privacy Principles.
We only collect personal information that you choose to give us. When you use the enquiry form on our Contact page, we collect:
If you email or phone us instead, we collect the details you give us in that email or call.
We use your details to respond to your enquiry, prepare quotes, arrange inspections, site visits or service work, and keep a record of our dealings with you. We do not sell your personal information, and we do not use it for anything unrelated to your enquiry unless you agree or the law allows it.
If you do not give us the required details, we may not be able to respond to your enquiry. You can always call us instead.
Our enquiry form is processed by Formspree, a form service based in the United States of America. When you send the form, your details go to Formspree, which stores the submission and emails it to us. Formspree may also automatically collect technical information such as your IP address and browser type, which it says it uses to prevent fraud and keep its service secure. Formspree handles this information under its own privacy policy.
By using the form, you understand that your details will be sent to and stored in the USA. If you would prefer that your details are not sent overseas, please email admin@platinumfire.com.au or call (07) 5514 0385 instead.
Our pages load fonts from Google Fonts, and our Contact page includes an embedded Google Map. When these load, your browser connects to Google, which may receive information such as your IP address. Google handles this information under its own privacy policy.
We have not added analytics, advertising or tracking tools to this website.
We take reasonable steps to protect the personal information we hold from misuse, loss and unauthorised access, and we only share it with people who need it to deal with your enquiry or work, or where the law requires it.
You can ask to see the personal information we hold about you, or ask us to correct it if it is wrong, out of date or incomplete. Contact us using the details on this page and we will respond within a reasonable time.
If you have a question or a complaint about how we have handled your personal information, please contact us first so we can try to resolve it. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner at www.oaic.gov.au.
Platinum Fire Systems Pty Ltd
Email: admin@platinumfire.com.au
Phone: (07) 5514 0385
We may update this policy from time to time. The current version is always on this page.
Last updated: October 2026